Have you spotted a leak or experiencing disruptions to your water supply? Find out what could be causing this and who is responsible for fixing any issues below.
Water Leaks
The biggest source of wasted water is leaks and who fixes water leaks depends on where the leak is.
Council responsibility
Councils owns everything up to and including the water meter or valve on your property line.
If you spot a leak that is less than a tap on full coming from a water meter, footpath, or anywhere else outside private property, please contact our team on 0800 492 452 or lodge a request through our online system.
Request a service
Leaks that are more than a tap on full are classed as urgent, please phone our team on 0800 492 452 as soon as possible.
Owner responsibility
If you find any leaks on pipes or fittings that are on the property side of the water meter is the responsibility of the property owner, please contact your plumber.
Click the button below to learn how to read your water meter and check for leaks.
Learn more
Water supply interruptions
From time to time, you may experience interruptions to your water supply. This will can be caused by work on the water network in your area, planned or unplanned water shutdowns.
Here are some common experiences and what you can do.
Still have questions?
Didn’t get the answers you were looking for regarding your water query?
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