If your water bill unexpectedly increases but your water usage has not changed, it could mean you have a leak.
To check for a leak, turn off your taps on your property. If water use dial is still spinning, you have a leak
and need to call a plumber.
If you are unable to find the leak, we suggest you contact a licensed plumber to detect and repair the leak for you.
How to apply for leak remission
Leak remission can be applied when there is an undetectable leak on a property; you could have your bill discounted by half of the excess.
An undetectable leak does not cover things such as a leaking tap, overflowing cistern, hot water cylinder exhausts or stock troughs.
What you need to know
To apply you must be the property owner and provide an invoice from licensed/certified Plumber that clearly shows:
- A valid GST number;
- The name of the plumber who completed the repair;
- Contact details;
- The plumber practicing license number; and
- Comprehensive description of the repair work and materials used.
You will also need to provide a photo of the water meter reading after repair (Please note: this photo may result in a water invoice being created), along with any additional supporting documentation.
Ready?
To apply for leak remission, please complete the application form
Apply for water relief
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