Terms and conditions

Waikato District Council has made every reasonable effort to provide current and accurate information on this website.

However, Council does not guarantee the accuracy and completeness of all information written and cannot accept responsibility for any actions taken from this information or information provided from any external links from this site. Website users are advised to use their own judgement.

Council cannot guarantee uninterrupted and error-free access to the website and that all information downloaded from the site will be error-free or free from any defects.

Privacy is important to  Waikato District Council, please refer to Waikato District Council’s Privacy Policy which sets out how Waikato District Council collects, uses, discloses and protects your personal information in accordance with the Privacy Act 2020.

This policy sets out the kind of personal information Council collects, when and how this is collected, how your personal information is used, shared, kept secure, how long your personal information is held for, how you can access and correct your personal information and who you can contact for further information.

Read our full Privacy Policy

All enquiries about or formal requests for information in relation to the Local Government Official Information and Meetings Act 1987, or the Privacy Act 2020 should be made in writing to:

Waikato District Council
Private Bag 544
Ngaaruawaahia 3742

Submit an official information request

View our online payments terms and conditions

Our customer portal enables customers to have an improved experience when applying and requesting information from council.

View the full Customer Portal terms of use

Waikato Council’s social media channels are here to inform our community of the business of Council, keep you updated on decisions making and provide general information on Council activities that may impact on your daily life.

We encourage constructive criticism and discussion on all our social media channels. We ask that you remain polite and respectful with your comments and views.

Waikato District Council reserves the right to hide posts and comments, delete or ban users for comments, messages, images or links that contain:

• offensive language;
• personal attacks or discrimination of any kind;
• spam, including repeated posts/messages or marketing content;
• conduct or encouragement of illegal activity; 
• misinformation;
• deformation;
• breaches of privacy
• any other material we deem to be inappropriate.

Competitions and giveaways

Any competition or giveaway run through Waikato District Council's social media platforms will have its own set of guidelines and rules, which will be made available to everyone on this webpage.

In the interests of making our decision-making process transparent and accessible, public Council meetings are broadcast live online and then made available on our website.

You will know which meetings are being filmed as there will be a sign clearly stating this before you enter into the meeting room.

Most of the filming will cover elected members as they speak and debate at the meeting. However, the filming may also include shots of the public in the background and of anyone speaking at a public forum. 

The footage will be publicly available and can be accessed from our website.​