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Our reticulated water supply comes from a combination of sources, including the Waikato Te Awa/Waikato River, ground water, and arrangements with third parties (Hamilton City Council, Te Kauwhata Water Association and Watercare Services Limited).

We provide reticulated water to the community for domestic, dairy, and agricultural use.  The urban areas receive an on-demand supply with surrounding rural areas receiving a restricted supply. 

Rural areas beyond the Council reticulated systems are reliant on bores or the collection of roof water for their water source. 

Water treatment

Our water is treated so it’s safe for you to drink, and complies with the New Zealand Drinking Water Standards.

How do we treat your water?

Our treatment plants take raw untreated water, sourced from the district’s bores, springs, streams and the Waikato River and remove contaminants including suspended solids, bacteria, algae, minerals and pollutants. This step also involves chlorination and fluoridation of the water.

The end result is treated (potable) drinking water, which is safe to drink. Waikato district's water comes from a variety of sources and so a range of water treatment processes are used at individual plants. 

Each treatment plant or water scheme are designed to deal with the characteristics of the source of supply. 

You can find more specific information about the water treatment process in your town by reading section 4: Water Supply Scheme Descriptions of our Three Waters Asset Management Plan

Fluoridation

Fluoridating water greatly reduces rates of preventable tooth decay and is a proven public health measure to improve overall oral health.

Fluoride is added to council water supplies in Ngaaruawaahia, Huntly, Te Kauwhata, Southern Districts, Pookeno and Tuakau. No fluoride is added to water supplies at Raglan, Te Aakau, Onewhero and Port Waikato. 

Fluoridating Raglan Drinking Water Supply

The Ministry of Health and Taumata Arowai (as the new economic regulator) are implementing the fluoridation of drinking water for water supplies that service over 500 people under the (Fluoridation of Drinking Water) Amendment Act 2021.

Across the Waikato District, our larger schemes already provide fluoridated drinking water, and we have received notification from the Ministry of Health that the Raglan supply will be issued directions for fluoridation in the near future.

The below letter outlines the next steps from the Ministry of Health Director General for Waikato District Council and other Territorial Authorities who will be required to implement fluoridation.

 
Live rurally?

Rural properties are required to have a rainwater tank with a minimum size of 22,000L or equivalent of at least 48 hours storage, whichever is greater. 

Rainwater tanks provide storage for non-drinking water use and help create a more sustainable water supply. Rain tanks have two functions;  

  • they reduce the total volume of stormwater which runs off your site, and;  
  • reduce the demand for potable water from the Council water supply system. 

Tanks and building consents

A rain tank will require a building consent if:

  • the tank will supply roof water to the house
  • the Council mains will be plumbed to the tank (eg, backup supply)
  • the tank exceeds 35,000L
  • the tank exceeds 2,000L and is more than two metres above ground or
  • the tank exceeds 500L and is more than four metres above ground.

Unless the tank exceeds the size limits above, installing a rain tank for garden irrigation does not require a building consent.

These criteria apply to both new premises and when retrofitting a tank to an existing property. If a consent is required, it can be included as part of the overall building consent.

Learn more

Stormwater attenuation tanks

If you need one of these, it is possible to combine the rainwater tank and stormwater attenuation tank, but the volume of the tank needed should be the sum of the two levels for each function being handled by the combined tank.

The top part of the tank drains quickly to buffer storm flows and the bottom saves water for recycling.

  
Maintaining tank water quality

Poorly-maintained tanks and roof catchment systems increase the risk to public health as they can significantly lower water quality.  

For more information on maintaining the quality of your drinking water, please visit www.waternz.org.nz

FAQs

What if my tank runs dry?

You can contact Council and arrange to have the flow restrictor removed for a short time to let the tank refill.

If your tank runs dry during summer due to high consumption, we suggest you increase your water storage capacity and check for any potential leaks. 

Apply here

Need additional water?
If you require additional water for use i.e., filling your pool or irrigating your gardens, you can contact a water carrier to top up your tanks at your own cost.

 
Flow restrictor

Many in our district will have a flow restrictor placed within their meter, this limits the amount of water that passes through the trickle feed system to 1.8m3 a day, 1.3 liters a minute. 

A flow restrictor should not be removed by anyone other than Council when an application is lodged. A temporary flow restrictor removal may be granted for building purposes with the following conditions:

  • A building consent application must be in place
  • A fee is paid to cover the cost of the removal
  • The restrictor is removed for a maximum of four months only. During this time, the property’s tank and pump system should be installed.

Application to Remove Flow Restrictor

If your restrictor has been removed by someone unauthorised by council, you should contact us on 0800 492 452 to arrange a replacement. 

Register as a watercarrier

Only registered and approved water delivery services and community firefighting services are eligible to take water from fire hydrants and standpipes.

What is the process?
  1. Complete the application form and register as a water carrier. 
  2. Wait to be added to the public register. If your application is accepted, you will be added to the list of registered water carriers.
  3. You must be on the 2a register of water carriers list before you can apply to us for a drinking water contract. Click here and scroll to 2a register of water carriers to see if you've been added.

Register here

You must register for Taumata Arowai if you are using the water for drinking water purposes.

Water take locations

Below is the list of planned locations for the permanent filling stations. 

  • Ngaaruawaahia - intersection of Durham and Eyre Street
  • Tuakau - Bollard Road rest area
  • Raglan - Wallis Street, opposite Puriri Street Park and Public Toilets
  • Pookeno - Yashili Drive
  • Huntly - George Street
  • Te Kauwhata - Mahi Road


Related documents

  
Ngaaruawaahia water treatment plant

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