Our customer promise highlights our commitment to you, on the kind of experience and service that you can expect to receive from us.
To help us effectively manage your request we have developed response timeframes for different types of requests depending on urgency.
We have categorised our services to ensure timely responses and completion of requests. Check out a summary of the different areas of service.
Respond and complete within 12 working days
Compliance
Learn more about development contributions
Please note: Graffiti on power boards or boxes need to be reported to your local power network.
Property
Check out our property information search tool
If you’ve had an exceptional experience or if something didn’t meet your expectations, please share your thoughts through our feedback form
Give us your feedback
If you’re making a complaint, our dedicated process ensures your concerns are acknowledged, investigated, and responded to in a timely manner by an appropriate staff member.
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Use the Antenno app to tell us about things that need our attention, like potholes, graffiti, or broken streetlights.
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